https://supreeth.in/posts/ Occasional essays on product, process, and the unglamorous details. en https://supreeth.in/posts/the-emails-nobody-designed.html https://supreeth.in/posts/the-emails-nobody-designed.html What happened when we mapped every automated message a traveller could receive — and why the map fixed more than the emails did. https://supreeth.in/posts/fleet-on-street.html https://supreeth.in/posts/fleet-on-street.html Designing Fleet-on-Street, Amazon's field-agent onboarding app, from a blank canvas — and what each trade-off underneath the screens actually cost. https://supreeth.in/posts/customer-journey-map.html https://supreeth.in/posts/customer-journey-map.html How mapping one traveller's journey — from idle daydreaming to becoming "the expert" at dinner parties — stopped being a diagram and started telling us what to build.